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Home About Me My Personal Testimony My Blogs Family History Notes Sacrament Talks uPlej Forums Contact Me	KEITH BROWN        908 Primrose Road APT 203,                                                               (410) 990-0182 Annapolis, MD 21403                                                   keithlbrown1@verizon.net   OBJECTIVE Seeking an Office and / or Management position that will utilize my organizational and leadership skills for the enrichment of the staff and growth of the company.   PROFESSIONAL PROFILE Over 4 years experience in administrative and managerial responsibilities. Strong commitment to excellence and superior customer service. Highly trustworthy, discreet, and ethical; proven ability to work as well as interact with individuals on all levels. Detail-oriented and resourceful in completing projects.   CAREER HIGHLIGHTS   Accounting Clerk II   2008 -- Present Eastern Facility Support Services, Inc., Chesapeake Beach MD ·        Processed bi-weekly payroll to be sent to Corporate office ·        Processed daily employee time sheets ·        Processed all incoming invoices from subcontractors for payment ·        Answered  telephone lines ·        Scheduled daily work tasks for maintenance personnel and reported progress to Project Manager ·        Assisted Project Manager in completion of various tasks ·        Maintained personnel and office files   Office Secretary / Assistant    2006 -- 2008 Today’s Staffing (completed assignment), Annapolis MD ·        Developed weekly bulletins for church services ·        Maintained daily calendar of activities ·        Distributed all incoming mail ·        Answered multiple telephone lines ·        Assisted in maintaining an accurate database of information   Customer Service    2005 -- 2006 Adecco Temporary Employment Agency (completed assignment), Annapolis MD ·        Welcomed all customers to the store ·        Maintained the cleanliness of the store ·        Ensured that all supplies were stocked and made readily available ·        Processed customer orders and scheduled maintenance and repairs   Administrative Assistant     2005 Keepers Temporary Employment Agency (completed assignment), Annapolis MD ·        Answered multiple telephone lines ·        Maintained various filing systems ·        Processed incoming mail & prepared outgoing mail   Administrative Assistant   2001 -- 2005 Eastern Maintenance and Services, Inc., Annapolis MD ·        Scheduled workload and dispatched maintenance technicians. ·        Compiled and disseminated required reports on a daily basis. ·        Tracked & reported all employee hours to corporate payroll office. ·        Monitored and reported progress of work orders to Project Manager. ·        Controlled all purchasing/inventory functions. ·        Scheduled & processed subcontractors’ assignments and paper work for necessary tasks. ·        Answered multiple telephone lines; provided customer service for residents of the U.S. Naval Academy ·        Maintained data bases and records using MAXIMO and DELTECH systems   Dispatcher      2001 Comcast Cable, Crofton MD ·        Dispatched service and maintenance technicians. ·        Reconciled customer concerns and inquiries about service and products ·        Scheduled customer appointments for service and installation. ·        Processed payments on customer accounts concerning billing and invoices. EDUCATION          Master of Business Administration Accounting and Finance    2005                                              American InterContinental University, Hoffman Estates, IL §         GPA 4.0 §         Concentration: Accounting and Finance   Master of Business Administration Management    2005   American InterContinental University, Hoffman Estates, IL §         GPA 3.88 §         Concentration: Management Bachelor of Business Administration    2004   American InterContinental University, Hoffman Estates, IL §         GPA 3.70        Concentration: Marketing